12 years platinum warranty
12 year Premium Warranty on the Frame of the Original and Vintage series
House of Chesterfield gives a whopping 12 year guarantee on the frames of the Original series, after 5 years only the material and transport costs are paid by the customer, the repair costs are completely free.
You get a 5-year warranty on the Class series frame.
For all items that you buy from us, the legal guarantee naturally also applies. Legal guarantee means that a product is or must do what the consumer can reasonably expect from it. The additional guarantees below do not affect the legal guarantee.
5 year Premium Warranty on the Leather and Vintage Leather of the Original and Vintage series
On the leather of the Class series you get a 5 year Premium Warranty.
Leather is a real natural product. It exudes class, luxury and comfort. Depending on the finish, leather is generally user-friendly and easy to maintain.
Taking care four times a year with Leather Care Organic Cream is usually enough to keep your leather in optimum condition.
Good care is important for leather! With the purchase of a piece of Furniture on House of Chesterfield you will receive a free Chesterfield Maintenance package (worth € 24.95). You must use the included care set every 3 months.
2 year Premium Warranty on Fabric
The warranty on Chesterfield fabric furniture expires after 2 years. Fabrics Chesterfield furniture that shows wear of the fabric within 2 years of purchase is covered by this warranty. This exclusively concerns wear and tear of the fabric that can be attributed to normal use. No guarantee can be given on a service report that has to do with external influences.
This includes discolouration, shading, pleating, pilling and other changes that have to do with the properties of the fabric, as well as damage to the fabric by jewelry, pets, 'jeans nails', as well as the dispensing of jeans, medicines and perspiration, etc. Such reports are not covered by the Chesterfield fabric guarantee.
Properties of substances that are not covered by the guarantee.
Under the influence of sunlight, each substance discolours to a greater or lesser extent over time. Cotton and linen fabrics are the most sensitive, wool the least. In general, dark fabrics (blue, green and black) also discolor faster than light fabrics (ecru and beige).
Fabrics can discolour within 3 months. It is best to avoid direct sunlight on furniture and to use window coverings.
Woolen fabrics have the advantage of a natural stain resistance. Stains penetrate the fibers of these fabrics less quickly than other fabrics, such as cotton and linen.
Not every fabric or leather type behaves the same on every model. This is mainly due to the extensibility of the various fabrics and skins. Linen fabrics are generally more elastic than velor fabrics. Coarse loosely woven fabrics are also more elastic than fine, tightly woven fabrics with a backing. With thin fabrics and thin skins, the chance of wrinkling is greater. In addition, the size of the cushion of a sofa also influences the formation of folds. The larger the cushion, the more fold formation occurs. Finally, the type of cushion filling influences. The softer the filling, the more fold formation you get. Pleating is therefore not excluded and gives a sofa or armchair that nonchalant character.
Pilling is the creation of loose fibers on the fabric, which become felt or tangled by rotating movements on the fabric. They are actually superfluous excellent fibers that are going to "pill." The degree of pilling depends on the binding, the fiber length, the fiber type and the intensity of use.
It is a property of many substances. Fabrics with wool can go pills earlier than other substances. Incidentally, pilling diminishes over time. It has nothing to do with the strength or quality of the fabric.
Shading is a characteristic of pile fabrics. These are fabrics where the threads are raised. An example of this is velor. Because the threads are raised, these fabrics have a 'warm' and characteristic appearance. Polar substances can be crushed by body weight, heat and moisture. We call this "shading". So-called 'apparent spots' are created. So they are not real stains. The spots created by shading look like they have been spilled with water. The poles of the fabric do not all point in the same direction in these places. Depending on the point of view from which one looks at these places, the places appear darker or lighter than the rest of the fabric. It is an optical effect and therefore has nothing to do with discoloration or wear. A treatment method to reduce "shading" a little is around the affected areas
For furniture that is covered with linen, flax is formed (= hairs that stand up). The poles of linen remain in the direction in which you iron them. This causes linen to 'crush'. This is a property of the fabric and therefore has nothing to do with wear. The shine of the natural fabric is unmatched and gives a rich feeling.
The above guarantees and exceptions only apply to new furniture from "The Chesterfield Brand".
The guarantees on the frame and the leather, Vintage leather and Fabric furniture only apply to furniture used for private / private use, business use (hospitality, shops, waiting rooms, entertainment centers, etc.) is therefore excluded from this guarantee.
The service is valid in Belgium, the Netherlands, Luxembourg (Benelux), Spain, France, Britain, Austria, Switzerland and Germany.